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HOW HORSE HELP WORKS...FAQ'S

 

WHAT IS THE HORSE HELP SERVICE?

This is a Professional Horse Help personalised service much like you would receive in a riding lesson, however it is ongoing and we communicate with you via email and or our APP.

You receive professional instruction on any horse related areas you wish to discuss or work through and this is unlimited. 

Those who sign up for this service save alot of money they would have normally spent on riding lessons and horse re-education services.

We are industry leading specialists in Horse/Pony problems and clients find they quickly excel miles beyond their peers under our guidance, support and tuition.

 

HOW DO I GET HORSE HELP?

If you are not already signed to our Horse Help services & would like to, click the 'Get Help Now' button above & follow the prompts.

 

WHAT IS THE COST?

It's quick, easy & only $10 per week for unlimited professional help and guidance in any horse / pony related pursuit.

WHERE ARE YOU BASED & WHAT AREAS DO YOU SERVICE?

We are based in Taranaki, Aotearoa (New Zealand) and you will be charged in your own currency (which means your $10 may work out to be more like $5 in some currencies!) We have worked with horses, riders and trainers all over the world and our service is available to all areas and countries.

DO WE GET A DISCOUNT IF OUR FAMILY / HOUSEHOLD MEMBERS ALSO SIGN UP?

Yes, for each additional family member (after the initial member) within the same household it is only $5 each

WHAT ARE YOUR PAYMENT METHODS?

Payment can be made via Credit /Debit card or via bank transfer here online, most clients after the initial $10 payment just set up an AP from their bank account which you can stop or resume at any time. We also offer the Free Trade option which means people can offer to pay for their service with things other than money. It could be a skill you have, food etc there are NO limits on this be creative and you will find money is NOT what makes the world go round ;)

HOW ARE SERVICES DELIVERED?

All communications are done via our Mobile App or just simply via email if you don't want to download our APP, whatever suits you. You will receive an email / message from us as soon as you sign up and will be asked about your current needs and we will start our journey with you.

DO I HAVE TO GET THE APP?

No, some people have no room on the mobile phones for another App and are happy communicating via email.  However the benefit of the App is having us on hand easily when you're out and about with your horse and many people don't have email on their phones, each to their own, we will communicate with you in whichever way is easiest for you.

HOW LONG DO I HAVE TO WAIT FOR ANSWERS TO MY HORSE HELP MESSAGES?

Depending on the urgency of your message we will answer you promptly and always within the 24 hour period of 1 day. Our current average time for answering a message from a client is 8 minutes.

IS THERE ANY LIMIT ON HOW OFTEN I CAN MESSAGE FOR HORSE HELP?

No and we encourage as much communication as possible from clients.

CAN I STOP RECEIVING THE SERVICE & PAYING AT ANY TIME?

Yes, your $10 payment covers you for 1 week, within which you will receive help from us.

If you do not pay the $10 on time you do not receive the service until you resume payment. There are no lock in contracts, you can come and go as you please and our aim is that you should not need our sevices after a short period of time because we will have equipped you with enough knowledge to successfully manage your own pursuits without our help, and hopefully you also pass on that knowledge to those around you which is our goal.

DOES MY HORSE HAVE TO HAVE A PROBLEM? CAN I JUST GET LESSONS?

We are well equipped to train you to excel in any equine related pursuit from beginners to advanced levels.  We can also train and support you in starting your own equine business or career which we have done for many people already.

WHAT TRAINING METHODS DO YOU USE?

You can read a bit more about that below...
 

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Freedom Equine...

 

Welcome to Freedom Equine, on the frontline of the international battle against cruelty to horses within training methodology. In a world where fear and control are increasingly our go to defence mechanisms, horses can help us to understand the ways of kindness and it's far superior effectiveness.

I (Phoebe Norling) have had the honour of working with these beautiful animals from the age of 8 and was providing professional riding lessons by the time I was 15. I found myself drawn to and working with horses which were put in the too hard basket by other trainers, i.e, major behavioural issues which could not be corrected and found that controlling and fearful methodology were actually causing these behavioural issues and this methodology is what is being taught worldwide.

 

So I spent many years successfully re-educating traumatized horses and re-educating riders and trainers. Horses when redirected to this kind training switched out of their 'bad' behavior within literal minutes with riders and handlers often in tears of relief and happiness that they now had a positive way forward with their beloved beautiful horses.

These kind training methods do not use whips, lungeing, restriction of energy in feeds, mental or physical fatiguing, spurs, sticks, drugs, mind games etc (which are what make up the methodology being used and taught as standard globally) and so the horses go from being flighty, spooky and distressed to calm, happy and relaxed within literal minutes.

In response to the need for re-education and help within our international equine framework, Freedom Equine provides an international 'Horse Help' service which provides the everyday horse enthusiast direct and personal interactive advice and guidance into their unique daily equine journies. This alone can eliminate the need for expensive and often ineffective horse re-education services.  We specialize in horse / pony problems and issues and especially those put in the too hard basket by other trainers.

There is still a great need for resource manuals to be available to the public on this kind of training and so we are currently also working on a series of training manuals which people will be able to attain when they are completed.

You can also check out Freedom Equine TV to see over 800 videos of some of the beautiful horses I have had the privilege of re-educating the kind way.

These videos were all taken on my very first time ever riding these horses and in most cases my first time ever meeting them, all were ridden with zero gear (no saddle, bridle, halter nothing) on my first ride and all were fed with high energy feeds and fresh.

(Note: There are other riders using other methodology also displayed in a few of these videos)

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